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Adapting Feedback for the Conscientious Employee

Just imagine sitting around a conference room table with your team. One of your direct reports is delivering an update for a project they are working on. As their supervisor, you take a moment to congratulate them and support them with positive feedback because you’re blown away by their amazingness. 

Feedback-Shred

However…. There is just one baffling thing—the employee looks dumbfounded and confused. It’s as if they employee has taken your feedback the wrong way and totally disregarded the feedback. Now the manager might be wondering was the feedback given not authentic? Perhaps the messaging was just off? 

More than most likely the positive feedback was authentically conveyed! However, different employees have different motivators than your own preference. Perhaps you enjoy public recognition, but you may have an employee who does not enjoy public recognition. The focus of this blog is to support managers in understanding two different personality styles and how receiving feedback differs among employees. Avoid your feedback being shredded by adapting your delivery with the use of DiSC. 

Managers can be much more influential by shifting their communication style to match the style of each employee. Let’s examine a manager who is generally fast-paced, enthusiastic, warm and accepting who manages someone who is methodical, inquisitive, and systematic. 

Disc-feedback-i-c

For those of you who are familiar with the DiSC Model, the manager is an I(nfluence) style and the employee is a (C)onscientiousness style.

An employee with a C style can often be demotivated by an overt display of emotion. It will be important for an I style manager to be aware of their tone when delivering positive feedback. The enthusiastic, supportive-cheerleading tone may put a C style employee on guard and cause them to analyze the underlying reason rather than focus on the feedback. 

The environment in which you deliver feedback to a C style employee is important. Sitting around a conference table full of their peers may not be appropriate. The C style employee will enjoy a 1:1 conversation with their manager and does not seek public recognition. 

While providing feedback to a C style it will be important to recognize or emphasize the technical aspect of their contribution and how it has contributed to the mastery or body of knowledge of the organization, quality of a product or service, or an outcome driven result. 

Feedback-Istyle

An I style manager by default may want to deliver the following feedback in a very enthusiastic cheerful tone in a conference room full of their peers: “Everyone, this disabilities awareness training that Janet has put her heart into over the last two months is going to broaden our diversity training and support employees to really live our values of respect and diversity. Really nice job Janet!”

For a C style employee, the public recognition, enthusiastic tone, inclusiveness and emphasis on values or impact may not have the motivational punch that an I style manager was hoping for. To truly support the employee, an I style manager will need to stretch out of their comfort zone and into the employees C style to bolster their motivation. 

Feedback-Cstyle

Consider delivering the feedback 1:1 in a private setting with a positive but not overly enthusiastic tone: “Janet I reviewed your presentation for our upcoming disabilities awareness training. The presentation was comprehensive, well-rounded, and is based on best practices for this particular area of diversity. Your thorough presentation will deepen the employees’ sense of respect for diversity among the service recipients we serve.”

This type of feedback would be much more motivating for a C style employee. However, each person is different and this is a rule-of-thumb. It’s important to not stereotype employees, and to trust your intuition when personalizing and delivering feedback. The point is, that we’re all different, and learning how to flex our communication style based on our employees needs will only serve to enhance their performance. 

Feel free to contact me if you’d like to discuss how you can spotlight your effectiveness in delivering feedback. 

Be SMARRT Developing Your Leadership Competencies

It’s important for emerging leaders to develop firm competencies in holding a strategic perspective, leading employees and taking initiative. One of the values of a coaching conversation is developing a clear sense of direction on a specific outcome and bringing an alignment of this outcome to the values of yourself and your workplace. During the coaching conversation, this begins immediately as we contract for a specific outcome you would like to achieve by the end of the session by setting a SMARRT goal. I’d like to invite you to consider how SMARRT goals can support your leadership development. 

Specific goals allow you to get your hands around abstract or conceptual outcomes and bring them into a more tangible and concrete manner that enables you to effectively communicate your vision to higher management and those you lead. The more specific and clear you are on goals, the easier time you will have inspiring your staff and communicating the tasks ahead.

Measurable goals give you an opportunity to define what success will look like. When you clearly communicate to management what you hope to achieve and the impact it will have on the business, you can obtain buy-in. When you are able to articulate what success looks like for the folks you lead you can begin to co-create their vision and clarify roles. You’ll also have an easier time holding them accountable. 

Achievable goals strengthen your strategic perspective by evaluating your current business environment and sets you up for developing solutions to overcome any obstacles. Coaching around this portion of the outcome frame will evaluate whether you have the resources you need right now and how you might obtain them. Derailments can easily be tackled by ensuring your goals are achievable. 

Realistic goals ensure that the outcome you desire is within your control. Ensuring that goals are realistic enhances your ability to evaluate internal and external influences on the business environment, enhancing your leadership competency of strategic perspective. However, this is also a great space to showcase collaboration as well. Perhaps you may need to consider collaboration opportunities and explore alliances outside of your department to make it happen. 

Relevant goals demonstrate that you have set an ecological goal that fits within the strategic plan of your workplace. Upper management will appreciate when your goals are relevant and in alignment with the overall strategy. This is also a great check-in to see who else will be impacted by this goal, and how will they be impacted?

Timely goals support you in holding you and your team accountable to achieving the outcome within a specified time. Placing a time supports you and your team in prioritizing and designing action steps for your project plan. 

Working with SMARRT goals with a coach will support you in developing the presence of holding a strategic perspective where you are able to understand the viewpoints of upper management and analyzing complex issues. SMARRT goals assist you in leading employees by specifically articulating a vision, establishing accountability standards, and ensuring that you are appropriately resourced. Finally, SMARRT goals will ensure that you develop a capacity for taking initiative by thoughtfully thinking through your desired outcome in a SMARRT way that will support you in achieving success and following through on leading a project from start to finish.   

Powerful coaching conversations facilitate outcomes through this SMARRT framework, and I invite you to consider the benefits of coaching. My gift to those of you who are looking for a self-coaching SMARRT framework, are invited to download my template by clicking here



© Aaron Z. Carlson 2018